Storage Greenford Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Greenford provides storage, removal and associated services within the United Kingdom. By making a booking, using our site, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person or business entering into an agreement with Storage Greenford for storage, removal, transport or related services.
Services means any storage, removal, packing, transport, loading, unloading, or other services provided by Storage Greenford.
Goods means the items and property that you ask us to store, move, pack, or handle.
Contract means the legally binding agreement between Storage Greenford and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Greenford offers storage, removal, and associated services for domestic and commercial customers. The specific services, dates, and applicable charges will be set out in your quotation and confirmation. We reserve the right to decline to provide services where it would be unsafe, unlawful, or impractical to do so.
3. Booking Process
3.1 You may request a quotation by contacting us and providing accurate details of the services required, including collection and delivery addresses, access details, volume or list of items, and any special requirements.
3.2 Quotations are typically based on the information you provide. If the information supplied is incomplete or inaccurate, we may revise or withdraw the quotation and adjust charges accordingly.
3.3 A booking is only confirmed when we issue a written confirmation, which may include a booking reference, date and time window, description of services, and agreed price or pricing basis. Verbal estimates or informal discussions do not constitute a confirmed booking.
3.4 We may require a deposit or prepayment to secure the booking. Until any required deposit is received, we are not obliged to hold dates or allocate resources.
3.5 You must be at least 18 years old to enter into a Contract for our services.
4. Access, Parking and Customer Responsibilities
4.1 You are responsible for ensuring that adequate access is available at both collection and delivery addresses, including permission to park removal vehicles, clear pathways, and safe access to the property and storage unit.
4.2 Any parking restrictions, permits, or access limitations must be disclosed to us in advance. You are responsible for obtaining any necessary permits and covering any parking or access charges incurred during the performance of our services.
4.3 You must ensure that the Goods are properly packed and ready for transport or storage unless you have specifically arranged for packing services. Fragile or high-value items should be clearly identified to our team prior to handling.
4.4 You must not ask our staff to do anything that is unsafe or outside the scope of the agreed services. We reserve the right to refuse to carry out any task that we reasonably consider dangerous or likely to damage property or Goods.
5. Storage Services
5.1 Where we provide storage services, your Goods will be stored in a designated unit or area, which may be shared or individual, depending on your selected service.
5.2 You are responsible for ensuring that only permitted items are stored. You must not store any prohibited items, including but not limited to perishable goods, live animals, illegal substances, explosives, flammable or hazardous materials, firearms, or any items that may give rise to health, safety or environmental risks.
5.3 Access to stored Goods may be by appointment or in accordance with the access arrangements explained at the time of booking. We may require identification before granting access.
5.4 You agree that our storage facility is a shared environment. For safety and security reasons, you must comply with all site rules, instructions, and reasonable directions given by our staff while on the premises.
6. Payment Terms
6.1 Charges for services will be set out in your quotation or booking confirmation. Prices may be stated as fixed fees, hourly rates, or recurring storage charges.
6.2 Unless otherwise agreed in writing, payment for removal and transport services is due in full prior to or on the day of service, before unloading is completed. Storage charges are usually payable in advance on a weekly or monthly basis.
6.3 We may accept certain payment methods such as bank transfer, card payments, or other methods notified to you at the time of booking. Cash payments may be refused at our discretion.
6.4 If any payment is not made by the due date, we may charge interest on the overdue amount at a reasonable rate and may suspend or terminate services, including denying access to stored Goods until the account is brought up to date.
6.5 All charges are quoted inclusive or exclusive of VAT as specified in the quotation. You are responsible for any applicable taxes, duties, or similar charges arising from the services.
7. Amendments and Cancellations
7.1 If you wish to amend your booking, including changes to dates, addresses, or scope of work, you must notify us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability or unchanged pricing.
7.2 For cancellations of removal or transport services, the following cancellation terms will normally apply unless otherwise agreed in writing:
a. Cancellation more than 7 days before the scheduled service date: no cancellation fee, any deposit may be refunded or held as credit at our discretion.
b. Cancellation between 3 and 7 days before the scheduled service date: we may charge up to 50 percent of the quoted service price.
c. Cancellation less than 3 days before the scheduled service date or failure to provide access on the day: we may charge up to 100 percent of the quoted service price.
7.3 For ongoing storage services, you may terminate by giving written notice in accordance with any minimum term or notice period stated in your storage agreement. Storage charges will continue to accrue until the expiry of the notice period and removal of all Goods.
7.4 We may cancel or suspend services if you breach these Terms and Conditions, fail to make payment when due, or where we are affected by events beyond our reasonable control, such as severe weather, accidents, or other operational disruptions. In such cases, we will seek to reschedule services where possible.
8. Customer Warranties and Prohibited Goods
8.1 You warrant that you are the owner of the Goods or are authorised by the owner to enter into this Contract.
8.2 You warrant that the Goods do not include any items prohibited by law or by these Terms and Conditions, including but not limited to hazardous materials, illegal goods, perishable foods, or goods likely to attract vermin or cause contamination.
8.3 You agree to indemnify us against any loss, damage, fine, or liability arising from your breach of this clause or from the presence of prohibited Goods among your property.
9. Waste and Environmental Regulations
9.1 Storage Greenford operates in compliance with relevant waste and environmental regulations. Our services are for storage, removal, and transport of legitimate Goods and not for illegal disposal of waste.
9.2 You must not use our services to dispose of waste unlawfully. Any disposal of unwanted items must be agreed with us in advance and may be subject to additional charges for lawful waste transfer and disposal.
9.3 We reserve the right to refuse to transport or store items that appear to be waste or unsuitable for regular storage or removal, including items contaminated with hazardous substances or in a condition that poses health or safety risks.
9.4 If we discover waste or prohibited items among your Goods, we may take reasonable steps to isolate, return, or lawfully dispose of such items. You will be responsible for any related costs, fees, or penalties incurred.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations in this clause.
10.2 Our standard liability for loss of or damage to Goods while in our care, custody or control is limited to a reasonable amount per item or per consignment as stated in your quotation or booking confirmation. You should inform us of any particularly valuable items in advance so that we can discuss additional protection or insurance options.
10.3 We are not liable for loss or damage arising from any of the following:
a. Wear and tear, gradual deterioration, or inherent defect of the Goods.
b. Moth, vermin, infestation, or changes in atmospheric conditions where Goods are not suitably protected or packaged.
c. Failure to protect Goods adequately for storage or transport where packing is your responsibility.
d. Damage to fragile or delicate items, such as glass, china, or electronics, unless we have specifically packed them and been made aware of their nature and value.
e. Loss or damage arising from your failure to secure valuables, documents, or money that should reasonably be kept in your personal possession.
10.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
10.5 If we arrange insurance cover for your Goods at your request, the terms of that insurance will be provided separately. Any claim under such policy will be subject to the insurer's terms, conditions, and exclusions.
10.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot be limited or excluded under applicable law.
11. Delays and Events Beyond Our Control
11.1 We will use reasonable endeavours to meet agreed dates and times, but these are estimates and not guarantees. We are not liable for delays caused by events beyond our reasonable control.
11.2 Events beyond our control include, but are not limited to, severe weather, traffic congestion, road closures, accidents, breakdowns, strikes, public disturbances, or restrictions imposed by authorities.
11.3 If an event beyond our control occurs, we will contact you as soon as reasonably possible to discuss alternative arrangements. Our obligations will be suspended for the duration of such event, and we may reschedule the services without liability.
12. Claims and Complaints
12.1 If you believe that loss of or damage to Goods has occurred, you must notify us in writing as soon as possible and no later than 7 days after the relevant service or after removal of your Goods from storage.
12.2 You must provide reasonable evidence of the loss or damage and cooperate with us in investigating the circumstances. We may request photographs, inventories, or receipts where available.
12.3 Any complaint about our services should be raised promptly with our office. We aim to resolve complaints fairly and within a reasonable time frame. Your statutory rights are not affected.
13. Termination
13.1 Either party may terminate the Contract for storage or ongoing services by giving the notice period set out in the relevant agreement, subject to any minimum term.
13.2 We may terminate the Contract immediately if you fail to pay any amount due, breach these Terms and Conditions in a serious or persistent way, or use our services for illegal or prohibited purposes.
13.3 On termination of storage services, you must remove all Goods and settle any outstanding charges before the end of the notice period, unless otherwise agreed. If you fail to do so, we may exercise a lien over the Goods and, after giving reasonable notice, may arrange for their sale or disposal to recover unpaid charges.
14. Data Protection and Privacy
14.1 We will collect and process personal data only as necessary to provide our services, manage your account, and comply with legal obligations.
14.2 Your personal information will be handled in accordance with applicable data protection laws. We may use your details to communicate about bookings, payments, service updates, and reasonable marketing related to our services. You may opt out of marketing at any time.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between Storage Greenford and the Customer are governed by the laws of England and Wales.
15.2 Any dispute arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection law allows you to bring a claim in the courts of another part of the United Kingdom.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No variation of these Terms and Conditions is binding unless agreed in writing by an authorised representative of Storage Greenford.
16.3 A person who is not a party to the Contract has no rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of the Contract.
16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Greenford in relation to the services and supersede any previous written or oral agreements, understandings, or arrangements.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
